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Terms & Condition

Welcome to Raziah.com — the home of handmade Peshawari Chappals.
Each pair is crafted with care by skilled artisans in Pakistan, and we’re grateful you’ve chosen to support local craftsmanship.

By using our website or placing an order with us, you’re agreeing to the terms below. We’ve kept them simple and easy to understand.

About Us

Raziah.com is a small Pakistan-based brand dedicated to making handmade Peshawari Chappals using traditional methods.
Every pair we make is unique and carries the effort, pride, and heritage of our artisans.

Placing an Order

You can order your favorite chappals directly through our website or by contacting us on our official pages.
All prices are shown in Pakistani Rupees (PKR).
Full payment is required at the time of placing your order. Once the order is confirmed, we begin preparing your pair.

Shipping & Delivery

We currently ship only within Pakistan.
Your order will be processed and delivered within 7 working days after confirmation.
Delivery times may vary slightly depending on your location or courier service.
Please make sure you provide the correct address and contact number so we can deliver smoothly.

Returns & Exchanges

We want you to be happy with your purchase.
If you’re not satisfied, you can request a return or exchange within 7 days of receiving your order.

Here’s what we ask:

The chappals must be unused and in their original packaging.

You’ll need to cover the cost of sending the item back, unless we made a mistake or sent a damaged product.

Once we receive and inspect the returned item, we’ll let you know if your refund or exchange has been approved.

For any return or exchange, please contact us at:
Whatsapp: 0310 8554789

Handmade Quality

Every pair of Raziah chappals is handmade, so small differences in color, stitching, or leather texture are completely normal.
We believe these little details are what make each pair special and one of a kind.

Privacy

Your privacy matters to us.
We don’t store or share your personal information. The details you give — like your name, phone number, and address — are only used to deliver your order safely.
That’s it. We don’t keep them afterward.

Our Responsibility

We do our best to make sure every order is perfect. However, we’re not responsible for delays caused by courier companies or situations outside our control.
We’re also not liable for any indirect or accidental damages related to our products or website use.

Our Content

All designs, product photos, and content on Raziah.com belong to us.
Please don’t copy or use them without our written permission.

Updates to These Terms

We may update these Terms & Conditions from time to time to improve our service.
Any changes will be shared right here on this page.

Contact Us

If you have any questions, special requests, or feedback, we’d love to hear from you.
Watsapp : 0310 8554789
Instagram : officialraziah

Thank you for supporting handmade work and helping keep the tradition of Peshawari Chappals alive.